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Business Process Management (BPM) |
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We specialize in working with educational institutions in planning for the future. Successful enterprises in the private sector are using management and technology systems to dramatically improve operations, reduce waste, improve customer experience and advance their missions. We bring these systems and disciplines to help bring visionary institutions into the 21st century. Business Process Manager (BPM) and Service Oriented Architecture (SOA) are the tools educational institutions must begin to apply to their organizations. The PhoenX Group applies these two disciplines in working with public educational enterprises, K12 school districts and community colleges. We are experienced in several stages of business process management; - To-Be planning for operational changes
- Technology Strategic Planning
- Change management
- Process improvement on-site management
The first step in planning for change is to completely understand and map out into cross-functional maps how work in a particular area is done and how decisions and interventions affect the outcomes. As-IS mapping is an extensive series of on-site interviews with individuals, departments and groups engaged in workflow. In most bureaucratic organizations work activities may be functional but not connected into affective processes serving the purpose of the activity. We see this in Human Resource management operations where multiple tasks and decisions points slow down the objectives of hiring qualified people for vacant positions. To change this each stakeholder across departments must have an understanding of how work moves in and out of their domain. Administrators need to see the end-to-end processes in order to identify bottlenecks and breakdowns of workflow.
After extensive As-Is maps are completed and understood To-Be process mapping can begin to design both short term changes to workflow and re-engineer with technology processes changes. When this is complete all stakeholders have participated in a framework for change. When this is done well the good change management plans and the proper technologies to achieve the process improve can be defined. We help in completing To-Be process mapping.
- Administrators BPM Training
- Indepth study of current operational workflow
- Extensive cross-functional mapping
Process management is a powerful skill to build into any organization planning for improvement and change. We can provide a series of BPM skills training for key managers to use in everyday problem solving and workflow planning.
Strategic planning must be an engagement of all stakeholders and constituents in a learning institution in order to have full buy in and long term support. We will combine As-IS and To-be processes with multiple workflow activities to prepare a realistic and affordable 5 year transformation plan. We have access to rapid development, agile technology tools to apply Service Oriented Architecture to organizational change. We work with Software-as-a-Service philosophy and apply force.com tools to build very rapidly automated and centralized systems to replace current paper-driven methods. When senior administrators and governing boards make a commitment to change we can help plan change management to minimize fear and resistance from change. We believe not changing systems that don’t work is like trying to ride a dead horse. Once early positive gains are experienced by frontline workers then a culture of always improving processes can be realized. Please feel free to download and review the white paper document.
Please explore the variety of links on this site to learn more about BPM and SOA. Or give me a call and we will be glad to discuss your organization’s needs.
Ivan Prueitt
Executive Director
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